Participate and brief at various customer boards at all levels
Assist with project estimation, scheduling, and cost of cloud solutions
Provide technical support ensuring the integrity of data flow
Provide support enhancing business efficiency and insights
Develop and implement standard processes for installation, maintenance, and enhancement of middleware applications
Provide technical, strategic guidance to Customer personnel in the creation and implementation of new databases
Provide technical, strategic guidance to Customer personnel for the maintenance of major existing databases supporting evolving applications
Provide real-time and on-call support to worldwide users
Evaluate the technical and cost implications of forensic tools and make recommendations on the best deployment strategy
Consider the Customer's business priorities for any application or tool
Provide end-to-end support of field network and forensic capabilities
Provide SOPs and other integrated documentation to support the success of field users and the program
Research and recommend systems, equipment, and technologies to improve and enhance existing systems
Diagnose and resolve technical and access issues with overseas populations
Inspect and test all equipment prior to deployment
Work with Customer personnel to identify requirements issues, analyze complex requirements, and negotiate requirements changes
Build, plan, and implement solutions for storage and maintenance of data and backing it up
Apply patches, upgrade software, and ensure data is secured
Monitor the usage of physical storage infrastructure, inspect arrays for failures and faults, and correct appropriately
Use application deployment guides and information from application developers to determine the most efficient and performant IT infrastructure components to deploy a particular application
Direct or perform the installation of IT infrastructure as well as the installation and configuration of operating systems and applications
Adapt their approach to the context and constraints of each project
Elicit requirements from project stakeholders in support of infrastructure-related projects
Work in a 24-hour, 7-day (on-call rotation) week environment providing in-depth Tier 1 through Tier 3 level support and problem resolution for technology products and applications
Required Skills
Demonstrated experience using forensic software such as Cellebrite, XRY, WinHex, FTK, and Autopsy
Demonstrated experience utilizing bash scripting, and bash command lines using Ubuntu and RedHat
Demonstrated experience using storage system installation design and architecture in multi-petabyte environments
Demonstrated experience using various instances of Windows – troubleshooting, patching, updates, managing Active Directory, supporting users and supporting security posture
Demonstrated experience installing, maintaining, and configuring Aspera Enterprise Server and Aspera P2P
Demonstrated experience analyzing existing systems and identifying necessary corrective actions and improvements
Demonstrated hands-on experience performing server installation, rack or capacity planning, facility and space management, equipment commissioning and decommissioning
Demonstrated ability to create and maintain SOP documentation used by technical and non-technical personnel
Demonstrated ability to teach digital forensics to large audiences of diverse backgrounds
Demonstrated experience creating, maintaining and sharing curated work data
Demonstrated experience providing aftercare support, such as integration support for previously installed software and programs
Desired Skills
Demonstrated experience performing tier 1 through tier 3 support, including both systems troubleshooting and incident tracking and management
Demonstrated hands-on experience serving as an Engineering Lead, coordinating, scheduling, deconflicting, and resolving conflicts between IT engineering projects
Demonstrated experience using Customer's digital forensic triage application