Position Title: UI/UX Designer

Job Description: Primary Responsibilities:

• Define customer experience-led vision and required capabilities
• Conduct business analysis through stakeholder interviews
• Design customer experience touchpoints
• Lead customer-centric strategy projects and pitches
• Create service roadmaps
• Interpret and communicate customer needs
• Develop Go To Market strategies

Design Leadership:

• Analyze target user needs and task performance
• Apply UI/UX design principles
• Guide development of:
  • Personas and archetypes
  • User journeys/flows
  • Task analysis
  • Information architecture
• Plan and execute user research and usability testing
• Transform research into actionable recommendations

Mandatory Skills:

• 5-8+ years experience in interface design solutions
• 5+ years proficiency in design software:
  • Adobe Creative Suite (emphasis on XD)
  • InVision
• 5+ years experience in user research and usability testing
• Excellent presentation and facilitation skills (groups of 5-30+ people)
• Strong design rationale communication abilities
• Expertise in Agile methodology
• Experience with iterative product design cycles
• Bachelor's degree

Desired Skills:

• Proficiency with basic design tools (paper, slides)
• Software Engineering background or development practices knowledge
• Experience with:
  • Multi-network design delivery
  • Leading design/creative teams (3-7+ people)
  • Translating research into design requirements
• Ability to communicate effectively with technical teams
• Experience delivering design projects across multiple networks