Systems/Business Analyst

Job Description:

• Support application delivery programs through requirements gathering and documentation
• Serve as liaison between clients, stakeholders, and development teams
• Create and maintain supporting documentation including:
  • Requirements documentation
  • Flow charts
  • Technical documentation
  • Training materials
• Provide comprehensive end-user support:
  • Conduct training sessions
  • Troubleshoot issues
  • Address user concerns
  • Support system quality and verification efforts

Mandatory Skills:

• 3+ years experience in requirements gathering and refinement for systems development
• Strong written and oral communication skills
• Client-facing interpersonal skills
• Advanced analytical and problem-solving abilities
• Ability to:
  • Work independently
  • Function effectively in team environments
  • Collaborate with distributed teams
  • Create and maintain user documentation
• Experience in Agile software development environments

Desired Skills:

• Consulting experience
• Lean Six Sigma certification
• Atlassian suite proficiency:
  • Jira
  • Confluence
• Intermediate level expertise in:
  • Requirements management
  • Change Management
  • Communications