The Business Analyst will provide support to a medical Salesforce application development team by working with customers to gather & document requirements, vet & validate Acceptance Criteria with Product Owner and key stakeholders, and write-up as development stories in Jira for the development team to complete. Once development activities are completed, provide manual & automated testing support to ensure that the application features work as intended and meet customer requirements as documented.
- Communication:
-- Facilitate open conversations with the Product Owner, Product Line Manager, and customer management
-- Clearly communicate project information to development teams.
- Elicitation:
-- Ask probing questions to understand project goals.
-- Interview stakeholders and users to gather insights.
- Requirements Documentation:
-- Record requirements in a clear and concise manner.
-- Ensure easy sharing of requirements across teams.
- Analysis:
-- Review requirements and identify data-driven solutions.
-- Use insights to achieve desired business outcomes.
Soft Skills:
-- Needs analysis
-- Eliciting requirements
-- Business case definition
-- Requirements writing
-- Requirements review
-- Flow and process diagramming
-- Wireframing
-- Business data analytics
-- Problem solving
Basic Understanding of Salesforce Technical Skills:
-- Automation
-- Collaboration
-- Data management
-- Reports and dashboards
-- CRM Platform (Health Cloud & Experience Cloud)
-- Bachelor’s degree in a relevant field (e.g., Business, Computer Science).
-- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus.
--This is a Business Analyst position.